We want you to know what to expect when ordering from Trigg Leather. The information below explains our general shipping procedures and what to do if you need help with a return, damaged shipment, missing item or incorrect order.
Shipping Information
Trigg Leather ships leather, conchos, hardware and leathercraft supplies to customers across the country. Shipping charges and available delivery options depend on the products ordered, package size and weight, destination and other factors associated with the shipment.
Applicable shipping charges are determined as part of the ordering process. If you have questions about shipping a particularly large order or need assistance before placing an order, please contact Trigg Leather.
Order Processing
Processing time can vary depending on product availability, quantity and the requirements of the individual order. Larger wholesale, manufacturing or production orders may require additional preparation. If you need merchandise by a particular date, please contact us before ordering so we can discuss your needs.
Delivery Times
Transit and delivery times can vary by destination and shipping service. Carrier delays, severe weather, holidays and other circumstances outside the control of Trigg Leather may affect delivery. Unless specifically confirmed otherwise, estimated shipping or delivery dates should not be considered guaranteed arrival dates.
If your order is needed for a production deadline, event or other time-sensitive project, contact Trigg Leather before placing the order. We would rather help you determine what is realistic before you order than have you depend on an assumed delivery date.
Returns & Order Problems
If you need to request a return, please complete our online Return Authorization Request before returning merchandise to Trigg Leather. Providing your order information and details about the product will help us review your request and provide the appropriate instructions.
Please do not ship merchandise back until you have received return authorization and instructions from Trigg Leather.
Before Returning Merchandise
Please submit a Return Authorization Request before sending merchandise back. Do not assume that simply shipping an item to us will complete the return process.
Whenever possible, merchandise involved in a return or order problem should remain unused, unaltered and in its original condition until you have received instructions from Trigg Leather.
Return Eligibility
Return eligibility may depend on the type of product, its condition and the circumstances surrounding the return. Some products that have been used, altered, installed, cut, damaged after delivery or otherwise changed from their original condition may not be eligible for return. Submit the Return Authorization Request with the details of your purchase so Trigg Leather can review your specific situation.
Please inspect merchandise before cutting leather, installing hardware, modifying a product or otherwise putting it into use. If something appears incorrect, damaged or unsuitable, contact us first.
Damaged, Missing or Incorrect Items
My Shipment Arrived Damaged
Contact Trigg Leather promptly if your shipment arrives damaged. Please keep the merchandise, shipping carton, packaging materials and shipping label while the problem is being reviewed. Photographs of the package and damaged merchandise may be helpful in documenting shipping damage.
Something Is Missing From My Order
If you believe an item is missing, contact us with your order information and the item in question. Please also check the entire package and packing materials before contacting us, particularly when an order contains small hardware or multiple products.
I Received the Wrong Product
If the merchandise you received does not match what you ordered, please contact Trigg Leather before using, installing, cutting or altering the product. Provide your order information and details about what you received so we can review the order and provide instructions.
Know What You're Ordering
Natural Leather Varies
Leather is a natural material. Grain, texture, color, markings and other characteristics may vary from hide to hide and sometimes within an individual hide. Natural variations are part of genuine leather and should not automatically be considered defects.
Colors and Finishes
Computer monitors, phones and tablets can display colors differently. Lighting and photography can also affect the appearance of leather and hardware finishes. Product photographs are intended to represent the merchandise as accurately as reasonably possible, but exact color or finish matches cannot always be determined from a screen.
Measure Hardware Before Ordering
When purchasing conchos, buckles, fasteners and other hardware, use the stated product dimensions to determine whether an item will work for your project. Product photographs may be enlarged to show detail and should not be used by themselves to judge physical size.
Large & Production Orders
If you are purchasing a large quantity for manufacturing, resale or another commercial application and exact dimensions, finish, color or compatibility are important, contact Trigg Leather before placing the full order. Confirming the product before committing to a large production quantity can help avoid costly mistakes.
Questions About Shipping or a Return?
For general shipping questions, contact Trigg Leather. To request a merchandise return, use our online Return Authorization Request form.
Return Authorization Request › Contact Trigg Leather ›